Email support
The official support address for pdfmyemail.org is support@pdfmyemail.org. Use the email address connected to your PDF My Email account when contacting us about account access, plan status, billing, or a refund so we can locate the correct record.
Response times can vary with request volume. Sending one complete message with the relevant details is usually more helpful than sending several separate messages.
Technical support
For an export problem, include your browser name and version, PDF My Email extension version, operating system, whether you exported an open conversation or a selected batch, the output and attachment settings used, and the exact error message. Explain what you expected and what happened.
Do not send complete Gmail messages or attachments unless we first explain why a limited example is necessary and you choose to provide it. A redacted screenshot or a description of the message layout is often enough to begin troubleshooting.
Billing and refund questions
For billing help, include the account email, plan name, purchase date, and transaction reference. Never email your password, complete payment-card number, card security code, or bank login. Refund requests are reviewed under the Refund Policy.
Privacy, data, and account requests
Use the subject line Privacy Request when asking to access, correct, or delete eligible account information. We may need to verify that you control the relevant account before acting. Some billing, fraud-prevention, security, or legal records may need to be retained as explained in the Privacy Policy.
Security reports
If you believe you found a security issue affecting pdfmyemail.org, api.pdfmyemail.org, or the PDF My Email extension, include clear reproduction steps, the affected URL or extension feature, potential impact, and any safe supporting evidence. Please do not access other users' data, disrupt the service, or publish sensitive details before we have had a reasonable opportunity to investigate.
Business identity
Platform: pdfmyemail.org. Product: PDF My Email. Support team: support@pdfmyemail.org.
Operator contact address: Room 102, Pingshan Village, Xili Street, Nanshan District, Shenzhen, Guangdong Province, China.
PDF My Email is an independent product and is not affiliated with or endorsed by Google.